Privacy Policy

Royal Gourmet UK ("Royal Gourmet", "we", "us", "our") operates from Unit 2 Segro Park, 900 Coronation Road, Park Royal, London NW10 7PH, United Kingdom.

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect personal information submitted via our website www.royalgourmet.co.uk, including through our trade enquiry form.

We may collect and process the following personal data:

• Identity data: full name, company or organisation name.
• Contact data: email address, telephone number, postal address.
• Enquiry data: the content of messages or enquiries you submit to us.
• Technical data: IP address, browser type, operating system, pages visited, and time spent on the Website (collected via cookies and analytics tools).

We do not collect payment card information via this Website. We do not knowingly collect personal data from individuals under the age of 18.

Royal Gourmet uses your personal data for the following purposes:

• To respond to trade, wholesale, or general enquiries submitted through our contact form.
• To manage and develop our business relationship with you or your organisation.
• To send relevant trade communications, product updates, or catalogue information where you have consented or where we have a legitimate business interest.
• To comply with legal and regulatory obligations.
• To improve our Website and services through aggregated analytics.

We process your personal data under the following lawful bases:

• Legitimate interests: responding to trade enquiries and managing business relationships.
• Consent: where you have explicitly opted in to receive marketing or communications.
• Legal obligation: where we are required to process data to comply with applicable law.

Royal Gourmet does not sell, rent, or trade your personal data to third parties. We may share your data with:

• Royal Gourmet group entities, for the purpose of processing and responding to your enquiry.
• Trusted service providers who assist us in operating our Website or conducting our business, subject to confidentiality agreements and data processing agreements.
• Regulatory authorities or law enforcement bodies, where required by law.

We retain personal data only for as long as is necessary for the purposes set out in this Policy, or as required by law. Enquiry data is typically retained for up to 3 years following the last contact, after which it is securely deleted or anonymised.

Our Website uses cookies and similar tracking technologies to improve your browsing experience and analyse Website traffic. Cookies are small data files stored on your device. You can control cookie settings through your browser settings at any time.

By continuing to use our Website, you consent to our use of cookies in accordance with this Policy.

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your personal data where there is no legitimate reason for us to continue processing it.
• Right to restrict processing: to request that we suspend processing of your data in certain circumstances.
• Right to object: to object to processing based on legitimate interests.
• Right to data portability: to request transfer of your data in a machine-readable format.

To exercise any of these rights, please contact us at info@royalgourmet.co.uk. We will respond within 30 days in accordance with applicable law.

Royal Gourmet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

This Website may contain links to external websites, including the Royal China Group website and social media platforms. This Privacy Policy applies solely to data collected by Royal Gourmet via this Website. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Policy periodically.

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113 · www.ico.org.uk

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Royal Gourmet UK
Unit 2 Segro Park, 900 Coronation Road, Park Royal, London NW10 7PH
Email: info@royalgourmet.co.uk
Tel: 020 8004 2888